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what sort of complaints can we deal with?

Irrespective of how services are advertised or accessed, or who is complaining, we accept complaints about:

  • the promotion of premium rate services (for example, missing call cost information or the making of misleading claims)

  • the content of premium rate services (for example, offensive content or services that are unnecessarily prolonged)

  • the overall operation of premium rate services (for example, failure to award competition prizes within a required period or failure to end certain services automatically at preset cost limits).
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