what sort of complaints can we deal with?
Irrespective of how services are advertised or accessed, or who is complaining, we accept complaints about:
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- the promotion of premium rate services (for example, missing call cost information or the making of misleading claims)
- the content of premium rate services (for example, offensive content or services that are unnecessarily prolonged)
- the overall operation of premium rate services (for example, failure to award competition prizes within a required period or failure to end certain services automatically at preset cost limits).