what can you do if premium rate calls have been made without your permission?
You should contact your telephone company to discuss your bill.
If it can be shown that your phone has been used without your permission to call certain types of premium rate service (i.e. live and recorded chat, and live tarot services), we may be able to help you obtain compensation.
To prevent unauthorised calls being made from your phone, you should contact your telephone company for details of ‘premium rate call barring’.
<<back to list of faqs